2013 Export Market

2013 Products Export

Japan’s largest utility

TEPCO is the largest electricity utility in Japan and the fourth largest in the world

ADGAS and TEPCO

Partnerships

The close partnership between ADGAS and TEPCO, the Tokyo Electric Power Company, is a source of great pride for everyone at ADGAS. For more than four decades, this strong, mutually beneficial union has been based on the core principles of respect, trust, and reliability.

Tokyo Electric Power Company (TEPCO) is ADGAS’ major customer, having signed a 20-year agreement in 1972 to purchase the plant’s annual production of LNG and LPG in 1993. A second sales and purchase agreement was later signed in 1993, covering another period of 25 years.

Since 1972, LNG and LPG supplies have been delivered in accordance with established timetables and strict programs designed in compliance with the highest international safety standards. The ties between ADGAS and TEPCO have been reinforced and developed through the stable, reliable, and consistent flow of liquefied gas from Das Island to Tokyo Bay.

Our exceptional commitment to these schedules is evident in the involvement of high-level management in managing the relationship with our main customer. A further testimony to our commitment to this special relationship is the establishment of a permanent office, Tokyo Liaison Office (TLO), with its personnel at TEPCO’s location to ensure accurate and timely communication, which in turn ensures that TEPCO’s requirements are promptly addressed.

The long-term strategic partnership has proved to be of great mutual benefit. The two companies have worked closely over the years to ensure smooth operation and supply, launching expansion projects, introducing new technologies, and engaging in many integrity and reliability projects.

The strength of the relationship was amply demonstrated by ADGAS’ response to the tsunami that hit Japan a few years ago, when extra efforts were made to help TEPCO meet its commitments, an attitude much appreciated by our friends in Tokyo and Japan.

Although TEPCO is our primary customer, ADGAS applies the same diligence and quality to other customers, mainly in Korea and the rest of the Far East, and continues to diversify the sale of its products (LNG, LPG, paraffinic naphtha, and sulfur) to global markets. The marketing team schedules semi-annual customer visits to better understand evolving needs and gauge perceptions that will enable enhanced customer satisfaction.

These routine visits are supplemented by meetings on the sidelines of major regional and global industry conferences and seminars. The overall excellent perception of ADGAS in the eyes of its customers is essentially the outcome of the sound management of customer relationships.

ADGAS regularly conducts customer surveys designed to measure perceptions on a five-point scoring system covering image, satisfaction levels, products and services, support and services, and loyalty. Customer satisfaction is exceptionally high, with zero cases of breaching customer privacy and/or losses of customer data.