عربي

Annual Report 2020

NCB’s advanced digital platform, efficient operating model, effective leadership, and swift action facilitated a robust and agile response to the Covid-19 pandemic. This ensured seamless delivery of services to our customers across all segments

Close cooperation with Saudi authorities meant that critical Government and NCB support measures reached our customers when they needed them most.

Despite various movement restrictions and social distancing measures, NCB ensured that customers could use our banking services normally. As the pandemic unfolded, Government and NCB support measures were rolled out to help customers cope with the emerging impacts.

Digital uptake was accelerated as a matter of necessity. As part of the Bank’s long-standing strategy to develop technology infrastructure, our lean distribution and digitization were very well positioned to respond swiftly to the crisis.

As a result, the Bank ensured seamless delivery of normal services to our customers, while gaining traction on our digital transformation and productivity strategies to increase operational efficiency and customer convenience.

In Retail, digital usage increased to 98.6% of total transactions, while digital sales rose to 65%. Digital account opening rose to 88%.

In Corporate, heavy investment in digital platforms similarly paid off. Active AlAhlieCorp clients climbed by 65%, while digital transaction banking increased from 42% to 64%.

We continued our investment in digital infrastructure and operational efficiency. Far from simply responding, the Bank continued to innovate digital offerings, including the first real estate financing application “Aqar AlAhli”, and major enhancements in our Corporate digital customer platforms.

NCB continues to be a market leader in small business financing, with SAR 29 billion total credit extended to MSMEs. Across the Kingdom, NCB has a long record of supporting MSMEs, which are a key strategic priority under Vision 2030.

As part of the SAMA Private Sector Support Program to help MSMEs cope with the impacts of the pandemic, NCB partnered with the Saudi Central Bank to defer SAR 9 billion of payments by MSMEs. Total financing guaranteed by the Kafalah program reached SAR 2.9 billion, and NCB was ranked first by market share in the new Kafalah 95 program.